FAQ

Frequently Asked Questions

Our Mobile App can be downloaded and installed on your compatible mobile device easily. If you have any questions - please look through the most frequently asked questions or contact us for more details.

1. Is the Mobile App secure?

Yes! All critical information is encrypted and no personal information is stored on your mobile device. However, mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.

2. What features does the Mobile App have?

Both the Mobile Apps and the Mobile Web App give you the ability to you to access your account information, view news releases, report an outage, and contact us via email or phone.

 

Once you've installed a Mobile App on your phone, you'll also have the ability to view a map of our offices and payment locations.

3. How do I get the Mobile App for my phone?

Simply look for our name in the App Store or in the Android Market. In the Android Market, if you can't find our App, that likely means your phone is not supported - see the list of supported operating systems.

4. Is my phone supported?

Our Mobile Apps are supported on the following platforms:

 

  • iOS (iPhone, iPod touch, and/or iPad)
  • Android 2.2
  • Android 2.3
  • Android 2.3.2
  • Android 2.3.3

 

Our Mobile Website supports the following browsers:

 

  • Google Chrome on Android OS 2.2 and above
  • Safari on iOS 4.2 and above
  • Internet Explorer on Windows Phone 7
  • BlackBerry browser on BlackBerry OS 6 and above